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AI-driven all-in-one CX platform

No-Code customer experience and infrastructure solutions designed to be flexible, reliable, and efficient.

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Steady Core, Flexible Solutions
A comprehensive product lineup - from our All-in-One Contact Center to the powerful Development Platform.
Omnichannel Contact Center
Experience a ready-to-deploy, AI-powered omnichannel customer experience platform with integrated Quality Management (QM), Workforce Management (WFM), Learning Management (LMS), and Knowledge Management (KMS) modules.
Unified Communications
All-in-one enterprise communications platform for voice calls, chats, video meetings, and webinars.
Communications API
Enable seamless software integration to streamline and enhance your communication workflows.
CPaaS Cloud Platform
A full-featured, scalable cloud solution designed for CPaaS and BPO providers.
Development Platform
Building software communication products with rich SDK and No-Code instruments
Legacy Enrichment
Enhance your existing communication platforms with powerful add-on functionality.
Platform Capabilities
  • Quick Start
    From installation to first communication in 30 minutes
  • Ready-To-Use Modules
    IP-PBX, Contact Center, Service Desk, Video-Conferencing, Chat Bot Constructor, Analytics & Reports
  • AI Agents & Automation
    Built-in AI Voice and Chat Agents with deep integration across workflow automation, quality management, and development processes
  • No Code Customization
    Customize any workflow and data representation in your system with powerful visual scripting and no-code tools
  • Multi-Cloud Infrastructure
    Cloud-agnostic microservices architecture for building reliable fault-tolerant systems
  • Integration Ready
    Comprehensive APIs and intuitive tools to seamlessly integrate with any external system.
  • Flexible Development Workflow
    No-code tools and a Node.js SDK enable efficient customization to meet any business need
  • Cloud & On-Premise Installation
    Start in the cloud, scale effortlessly, or migrate easily to your private servers
  • Performance and maintenance focus
    Optimized codebase for reasonable server workload, wide toolset for engineers to setup and maintain

Industry-trusted technology stack

Powered by a robust distributed architecture, the Incoplax platform delivers reliability, scalability, and compliance with top industry standards.

  • Core services

    The platform’s core and communication services are built with Erlang OTP, Mnesia, ClickHouse, Kafka, and PostgreSQL. This technology stack enables us to deliver exceptionally high available SLAs.

  • Application services

    Built with Node.js and React, Incoplax offers an open, developer-friendly environment that empowers partners to innovate and expand the platform.
Read more about technologies